Remote Monitoring and Management (RMM) keeping you up to date…
TelStrong’s Remote Monitoring and Management (RMM) solution covers your business from desktop to firewall, and all the moving parts in-between. RMM gives us the means to patch, update, and protect your servers and desktops; along with the ability to remotely login to all machines. This offering affords us the aptitude to quickly assess problems and remediate issues.
TelStrong’s Remote Monitoring and Management (RMM) solution focuses on the health of your computers and servers by providing services in the following key areas:
- Patches and Updates: Before deploying patches and updates to your computers, our service tests them to identify updates that may cause trouble, problematic patches are blacklisted. If your organization requires a blacklisted patch, we test the patch in your environment on a limited number of computers. In most cases, we patch and update your systems when it’s convenient for you. To minimize bandwidth used by updates, we distribute them from a local server, downloading the patch only once.
- Antivirus/Antimalware: First of all the desktop/server agents periodically scan desktops/servers for both computer viruses and malware; as well as scanning computers to ensure they have the latest AV and malware signatures. Automatic threat detection notifies us of the danger and in most cases eradicates the problem as it happens.
- Remote Control: Should we need to access computers or servers on your network, we can normally do so remotely; this can be necessary when a problem is detected with the system or should the user need technical assistance, and remote control can be granted to anyone in your organization for specific machines.
- Password Management: One problem that can cause businesses trouble is password management. Keeping passwords written down or in a shared spreadsheet is not secure. You need the peace of mind of your company’s own secure, password management solution; the only way someone can know your passwords is if you grant them permission, including us. This powerful tool allows for everyone in your company to have a secure password management application online, on their phone and in their web browser.
Let us take care of IT for you.
The truth is that managing these tasks on a single computer can be a full-time job. Managing them on every computer and server in your network consistently and in a timely manner requires a set of tools and best practices. In conclusion, TelStrong provides remote monitoring and management both with a support line as well as a monthly allocation of hours depending on your size and budget. Call TelStrong for your quote today.